Shipping and Delivery

We ship to the UK, Jersey, Isle of Man, Guernsey and the United States.

We offer free domestic UK shipping on orders over £100

Choose Collect in-store at checkout to collect your order from The Knit Lounge in Grayshott
Open Hours: Wednesday - Saturday 10am - 4pm
Virginia Cottage, Headley Road, Grayshott, GU26 6LG

We send out packages Tuesday - Saturday. We strive to send parcels the same day if order is placed before 4pm. 

We send orders using Royal Mail Tracked 24. Packages do not require a signature with this service and you will be emailed the tracking number if you provide your email address. Domestic orders should take 1 - 2 working days to arrive. 

We use eco-friendly plastic free packaging that is water repellent to
ensure your yarn arrives with you safe. The packaging is also 100%
recyclable, biodegradable, sustainable and carbon neutral!

  • UK Customers

    All UK orders are sent via Royal Mail Tracked 24 and should be with you in 2 - 3 working days.

    Large Letter: £2.75
    Parcel: £4.95

  • Mainland USA Customers

    Royal Mail Airmail and charges are based on the weight of your order. Please allow 7 - 10 working days.

    Medium Parcel: £14.95

  • Channel Islands Customers

    Royal Mail Airmail and charges are based on the weight of your order. Please allow 3 - 17 working days.

    Medium Parcel: £9.95

Shipping FAQs

Do you offer free shipping

Free domestic UK shipping is available on orders over £100 and is automatically applied at checkout for valid carts.

Do you ship to Europe?

We are currently NOT offering shipping to Europe.

Do you ship to the USA?

Yes! Shipping to mainland USA is charged based on the weight of your order and starts from £9.95

What will my order be packaged in?

We only use eco-friendly plastic free packaging that is water repellent to ensure your yarn arrives with you safe. The packaging is also 100% recyclable, biodegradable, sustainable and carbon neutral!

When will I recieve my order?

We send out orders every day from Tuesday to Saturday. We try our best to send out orders on the same day if they are placed before 4pm.

Domestic UK orders should take 1 - 2 working days to arrive.

Mainland USA orders should take 7 - 10 working days to arrive

Channel Islands orders should take 3 - 17 working days to arrive

What do I do if my order has not arrived?

If your order has not arrived yet and the suggested wait time has passed, please email us at info@theknitlounge.com